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F •A •Q

Shipping and Returns
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Questions and answers about shipping costs, delivery times, custom fees as well as parcel insurance.

Does HAVAIII offer worldwide shipping?

Yes, we ship our inspiring goods to every country on this beautiful planet. And unless you live on a remote island, we ship our goods around the globe for free.

How much does shipping of the goods cost?

We actually ship all of our goods for free, worldwide. Please note, however, that we cannot be held responsible for any costs that your country's Customs Department may charge you. Every country charges different tariffs, hence it is best to check with your country's customs department online.
If you require more details, feel free to take a look at our shipping guide.

When do I get my order in the mail?

Once we have received your order, we process it right away. Since all of our goods are handmade-to-order, please be patient with us. It generally takes our people about 2 to 3 days to make your goods; a little longer for larger order quantities. After completion the shipping of the goods can take between 3 to 10 business days. Here is a list of detailed shipping times for every continent.

Is my shipment safe on its way to me?

Although we ship our orders without tracking, each and every parcel is insured. No matter how big or small, your goods are fully protected and secure. If anything unexpected does happen, our global insurance will cover it.


Goods and Sizing
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Questions and answers about our handmade goods, their measurements and the manufacturing process.

How are HAVAIII's goods being made?

Our goods are handmade to order, which means that once you place an order, our people then begin to select the right materials and prime them for the printing process. By priming we mean that your items are hand-washed and ironed before your favourite designs are printed onto the fabric.

How do I know what size to pick?

We have provided detailed measurements for each and every product, so you don't have to guess. Simply go to a particular product page and swipe through the image gallery, the last slide will contain all the information you need.

What is so special about your goods?

Every design is created, each material selected and all goods made by the hands of our people, the people at HAVAIII. Timeless and lasting in quality for you and all soulful wanderers to come. One piece at a time.


Privacy and Security
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Questions and answers about our commitment and measures to protect your online identity, sensitive payment data as well as freedom of expression.

Does HAVAIII protect my personal information?

Here at HAVAIII we take positive action to protect your online privacy; your personal freedom. That means while you're browsing our site all the way until you place your order and finalize the payment process, all data is secure and protected. Detailed information can be found in our privacy policy.

How is sensitive data being secured?

We run our online retail business on the world-renowned e-commerce platform SHOPIFY, which also provides us with state-of-the-art security measures. Feel free to learn the details through our privacy policy.

What steps are being taken to ensure freedom of expression?

Our aim is to provide a platform - through our Culture section - for all like-minded wanderers to express their wanderlust in the form of art as well as written content. Since the Internet is an autonomously operating entity, we do our best to ensure that profanity, trolling and other negative behaviour is non-existent by thoroughly monitoring all content that is being shared.

 

If none of the questions and answers above covered your concern, feel free to get in touch with us in person right here and we will tackle your questions together.

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